Nour holds a Bachelor's Degree in Nursing and a Master's Degree in Nursing Services Administration. Nour has experience in both adult and neonatal intensive care units, and has worked in a range of quality improvement roles, including as a Clinical Documentation Specialist at the largest hospital complex in the southern hemisphere. Nour is a skilful educator of clinicians and is dedicated to enhancing the quality and safety of healthcare through clinical documentation improvement.

Nicole’s passion is to partner with hospitals, improving clinical documentation and empowering clinicians to deliver safer patient care. Nicole is widely regarded as Australia’s foremost Clinical Documentation Specialist. Co-founder of CDIA (Clinical Documentation Improvement Australia), she shares her wealth of knowledge with the industry to support patient safety through clinical documentation improvement. An expansive education in healthcare led to Nicole achieving a Bachelor of Nursing, a Masters Degree in Health Administration and a Graduate Certificate in Research. She is responsible for the implementation of the first CDI program in the private hospital industry which has received significant acclaim and awards.

With a diverse nursing background, Samantha has 20 years of experience working in Australian and UK hospitals. She holds a Master’s Degree in Nursing, specialising in teaching and learning. Recognised as one of the most experienced clinical documentation specialists in the country, Samantha has practiced in acute care, as a Clinical Nurse Specialist and as a Clinical Educator. Samantha holds the esteem of her peers for her involvement in the first formal, concurrent CDI program with specialised training in the private sector.

Felicity is a medical doctor and brings to the team a diverse range of educational experiences. As well as studying languages and the humanities at a tertiary level, Felicity has worked as a resident medical officer in hospitals in Queensland, New South Wales and the Northern Territory. Her time in the clinical space prompted her interest in patient safety as it relates to clinical documentation, and working with CDIA has enabled her to pursue this passion. Felicity’s enthusiasm, creativity and communication skills are an asset to her team.

Jonathon is a medical doctor who has studied and trained all over Queensland as well as completing undergraduate studies in Melbourne. His clinical years have been spent predominantly in Critical Care Medicine where he developed a passion for patient safety through accurate and effective documentation and communication. Educating medical students and other junior doctors has always been an important aspect of his clinical responsibilities and he is excited to be able to combine his passions of patient safety and education as part of the CDIA team.